Terms of Service

Effective date: September 24, 2026 · Version 2026-09-24

These Terms govern your use of Piano Nova, operated by Ivan Shapovalov, an individual based in Cyprus ("we", "us", "Piano Nova"). By creating an account or using Piano Nova, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

1. The Service

Piano Nova lets you upload music scores, converts them to a playable format, and plays them back, including via connected MIDI pianos. Features and availability may change over time.

2. Eligibility & Account

You must be at least 14 — the age of digital consent in Cyprus. If you are younger, you may use Piano Nova only with a parent or guardian's consent, who agrees to these Terms on your behalf. You are responsible for your account credentials and for activity under your account. Provide accurate information and keep it current.

3. Uploading Scores

• Your rights: You may upload only scores you have the legal right to use — works you own, works in the public domain, or works you are licensed or otherwise permitted to use. You are solely responsible for the content you upload.
• No infringement: Do not upload content that infringes copyright or other rights. We may remove content and suspend accounts in response to credible infringement notices.
• Fair-use upload allowance. Playing, practising, and re-opening the scores already in your library is unlimited and is never metered. Uploading a MusicXML or MXL file needs no conversion and is never metered either. Converting a new PDF or photo, however, has a real per-page processing cost, so every paid plan carries a monthly page allowance for it: subscriptions carry a fair-use allowance, and Lifetime carries the allowance set out in section 6. Once the allowance is used, converting PDFs and photos pauses until it refreshes; everything else keeps working. It refreshes at the start of each month and does not accumulate: unused pages do not roll over. The allowance is set generously enough that ordinary personal use will not reach it; it exists to prevent bulk resale and account sharing, not to ration your practice. If you would like to know your current allowance or how much of it you have used, email [email protected] and we will tell you.
• Adjusting the allowance. We may adjust the monthly page allowance where processing costs or usage patterns make the current allowance unsustainable. We will give at least 30 days' notice by email before any reduction takes effect, and we will not reduce the allowance below what ordinary personal use of the plan requires. Increases apply immediately and need no notice.

4. Your Content & Licence

You keep all rights to the scores you upload. You grant us a limited licence to store, process, and display that content solely to operate the service for you. We do not claim ownership of your content.

5. Subscriptions, Billing & Access

• Paid features require an active plan, billed through Stripe on a recurring basis until cancelled. You can cancel at any time by emailing [email protected]; cancellation takes effect at the end of your current billing period and stops future renewals.
• Full access requires an active plan. Lifetime access (see section 6) counts as permanently active and is not affected by this section. If you previously held a recurring subscription and it lapses or is cancelled, your account returns to the free level: your uploaded scores stay in your library, you can still listen to any of them in full, and you can practise the opening of each — but practising or performing beyond that point, and downloading a score’s converted file, are locked until you subscribe again. Scores you unlocked individually are not affected. Your files are retained and may be deleted after 12 months of inactivity; re-subscribing restores full access to any not yet deleted. So that your own content is never held hostage, you may at any time before deletion request a copy of the original scores you uploaded by emailing [email protected], in line with your data portability rights.
• Per-score unlocks. Some scores can be unlocked individually with a single one-off payment instead of a subscription. An unlocked score stays open to you whether or not you hold an active plan, so the access pause above does not apply to it, and it does not count against the free library limit. Where the score still has pages we have not converted, the unlock also pays for converting them. An unlock covers that one score, and the file behind it may be swapped only a limited number of times, so that a single unlock cannot become an open pass for any file you already own.
• Prices may change; we will give notice of changes affecting your current plan.

6. Lifetime Access

Where offered, "Lifetime" access means access for the lifetime of the Piano Nova service — for as long as Piano Nova continues to operate. It is not a perpetual guarantee independent of the service. If Piano Nova is permanently discontinued, lifetime access ends. We will give reasonable notice if we plan to discontinue the service.

What Lifetime includes. Lifetime access removes the recurring payment. It includes converting up to 200 PDF or photo pages a month, on the terms set out in section 3. Playback, practice, and MusicXML/MXL uploads remain unlimited and unmetered.

7. Refunds & Withdrawal

Your statutory 14-day right. If you are a consumer in the EU or the United Kingdom, you have a statutory 14-day right of withdrawal on digital purchases — subscriptions, Lifetime, and per-score unlocks alike. To exercise it, email [email protected] within 14 days of the purchase and we will refund you. You do not need to give a reason.

Model withdrawal form. You may use the wording below to withdraw, but you do not have to — any clear statement by email is enough, and we will confirm receipt.

• To Piano Nova, Ivan Shapovalov — [email protected]:
• I hereby give notice that I withdraw from my contract for the provision of the following digital service: (describe the purchase — for example “Pro yearly subscription”, “Lifetime access”, or the title of the unlocked score)
• Ordered on: (date of purchase)
• Name of consumer:
• Address of consumer:
• Date:

Everywhere else. If you are not an EU or UK consumer, that statutory right does not apply to you and purchases are final. We may still refund at our discretion — see below — but there is no automatic window, and we will not normally refund once you have downloaded the converted MusicXML file, since the file is the whole of what the purchase delivers and cannot be returned.

Pages we did not convert. Where you unlock a score so that we will convert its remaining pages and that conversion then fails, we refund the unlock automatically — you do not need to ask, and the 14-day window does not limit it. That is us failing to deliver, not you changing your mind.

Conversion quality. Converting printed sheet music is automated recognition, not transcription by a person, and the result will not always be perfect. If a converted score is not usable, email us and we will put it right or refund it. Whether a result is unusable is a judgement we make case by case; a small number of misread notes in an otherwise playable score is not, on its own, grounds for a refund.

After the 14 days. Beyond the statutory window, refunds are at our discretion. Where you have already downloaded the converted MusicXML file we will normally decline, unless the problem is a failure on our side.

What a refund does. A refund removes the access it paid for. Refunding a per-score unlock returns that score to the free level and its converted file stops being available to download; refunding a subscription or Lifetime purchase ends that access.

8. Acceptable Use

Do not misuse the service: no unlawful use, no attempts to break, overload, or reverse-engineer the service, no uploading malware, and no infringing or harmful content.

Your account is for you. Your account, and any plan attached to it, is for your own personal use. Do not share your credentials with others, and do not sell, rent, or transfer your account. Do not run one account on behalf of a group — a school, a studio, a church, or a class. Each person who uses Piano Nova needs their own account. If you need to cover a group, we are happy to help: email [email protected] about a teacher or school plan.

No resale or bulk processing. Do not use Piano Nova to run a score conversion, transcription, or digitisation service for other people, and do not script, automate, or otherwise bulk-submit uploads. The service is for converting scores you intend to play yourself.

How we enforce this. Where use clearly falls outside personal use — credentials in use across many people or locations, or sustained automated uploading — we may contact you, apply rate limits to the account, or, for serious or repeated breaches, suspend or terminate it under section 10. We will normally reach out and give you a chance to put things right before suspending an account, unless the breach is severe.

9. Disclaimers & Liability

Piano Nova is provided "as is" without warranties of any kind. Score recognition is automated and may contain errors. To the maximum extent permitted by law, our liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.

10. Termination

You may stop using Piano Nova and delete your account at any time. We may suspend or terminate accounts that breach these Terms.

11. Changes to These Terms

We may update these Terms; the version identifier and effective date above will change, and material changes will be communicated by email or in-app. Continued use after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of Cyprus, and disputes are subject to the courts of Cyprus, without affecting any mandatory consumer protections in your country of residence.

13. Contact

Questions? Email [email protected].